Contact
Please contact you payments provider using the details below.
Finding your serial number
You can find your serial number on the card payments card at the top of the dashboard. If you have the contactless only card reader, then you can also find the serial number at the top of the screen. For the standard card reader, press the enter key on your card reader to show the serial number on the screen.
Quest
Please contact Quest using the Sales and Support Numbers below.
Sales
| Sales Phone | 1300 AIRPAY (1300 247 729) |
| Sales Email | airpay@questps.com.au |
| Sales Website | https://airpayapp.com.au |
Support
| Support Phone | 1300 AIRPAY (1300 247 729) |
| Support Email | support@questps.com.au |
| Hours of Operation | 9am - 9pm (EST), 7 days a week |
When contacting support, please have the serial number (SN) of your device ready.
NAB
You can contact NAB (National Australia Bank) using the Sales and Support numbers below.
Sales
| Sales Phone | 1300 755 287 |
Support
| Support Phone for MT330 NAB Now Customers |
1300 369 852 |
| Support Phone for AP3 Contactless Reader Only |
1300 755 287 |
| Hours of Operation | 9am - 5pm (EST), Monday - Friday (excluding Victorian & National Public Holidays) |
When contacting support, please have the serial number (SN) of your device ready. Also prepare the details of your merchant facility so that the bank can better assist you.
Westpac
You can contact Westpac using the Support numbers below.
Support
| Support Phone | 1800 008 595 |
| Support Email | TOPPOC@questps.com.au |
| Hours of Operation | 9am - 9pm (EST), Monday - Friday 10am to 5pm (EST) on Weekends and Victorian & National Public Holidays |
When contacting support, please have the serial number (SN) of your card reader ready. Also prepare the details of your merchant facility so that the bank can better assist you.