Quickstart
The Airpay POS app is an innovative mobile payments and invoicing app that provides your business with an enhanced mobile selling and invoicing experience.
Optimised for small retailers, market stalls, and trades; Airpay POS simplifies the process of accepting money from clients.
The app is designed to be straightforward and easy to use, but if you get stuck, these help pages will assist you in navigating past any issues.
Airpay POS Portal
As well as the mobile app, you also have access to the Airpay POS Portal. The portal shares many similarities with the mobile app, but is designed for use on larger screens and provides additional features and reporting capabilities.
Downloading the Airpay POS App
First, download the Airpay POS app from the Google Play Store or from the App Store.
If you need help downloading the app, please see Downloading Airpay POS instructions.
For more information about device compatibility, please see Device Compatibility.
Sign In
Simply choose Sign in, enter your email address, and select Next.
If you already have a password set up for your account, then enter it and select Sign in to continue.
Otherwise, if this is your first time signing in, then you will receive a verification code via email. On the next screen, enter the verification code, then enter a new password and select Confirm.
Strong Passwords
When creating a new password, you'll be required to enter a password that is sufficiently secure. You'll need to avoid using short common words, repeated characters, or commonly used passwords (like password123).
Once you've set your new password, you'll be signed straight into the Airpay POS app.
Don't have an account?
For more information about signing up for the Airpay POS app, please visit airpayapp.com.au.
Forgot your password?
See our troubleshooting page for details on how to reset your password.
If your business doesn't already have a name, then you'll be prompted to enter one. This name will appear on any invoices or receipts that you send. Don't worry, you can always change it later.
Next, you can choose your business mode. Choose the business mode that you think most reflects the type of business you run. You can read more about the different modes on the Modes page. You can always change your business mode under the More tab.
Just want simple payments?
If all you want to use Airpay POS for is to take card payments but you don't want any of the invoicing or product management capabilities, then you should choose Retail Mode and turn on Simple Mode.
Fill in your business details!
Once you've signed in, you'll end up on the Dashboard (unless you've enabled Simple Mode) and see a Complete Your Business Details card. If you select Complete Now, you can provide a few more details about your business which will appear on any invoices or receipts you send to your customers. You can also come back and edit your details from Business Details.
Navigating the App
Your main way of navigating through the different features of the app will be the navigation bar down at the bottom of the screen. Depending on the business mode you have chosen you'll see a navigation menu that looks like this:
You can use the options here to navigate around the main sections of the app detailed below.
The dashboard provides an overview of your business.
This is the first thing you'll see every time you open Airpay POS and should help you understand how your business is going.
The Invoices tab shows you all your active (unpaid) invoices, quotes and drafts. This is where you should look to create new invoices or manage existing ones.
The Invoices tab is only visible in Invoicing, and Hospitality modes. In Hospitality mode, this tab is called Orders.
The Register tab allows you to make direct sales by adding (either via the keypad or from your product list) and then quickly charge the customer.
The paid tab shows you all of your sales history. Any of your sales and refunds will appear here.
Note that in Hospitality mode, this tab is called Receipts.
The More tab allows you access to additional features that can help you manage your business, such as reports, inventory & customers, card reader tools, help, and more.
Getting Ready for Card Payments
Once you've signed in, you'll land on the Dashboard screen (unless you've enabled Simple Mode, in which case you'll land in the Register).
If you're using Airpay TAP and using a supported device, then simply choose Enable under Card Payments at the top of the dashboard. This will configure your device to take payments without any additional hardware.
Otherwise, if you have a Quest card reader, then select Choose Card Reader under Card Payments at the top of the dashboard (this may say "Preparing Card Payments" while the app is still starting up). Simply tap on this button to start searching for nearby card readers.
If you don't yet have a card reader and would like to do cash sales instead, then please proceed to the next section.
Make sure your card reader is turned on and then find its serial number in the list. Select your card reader from the list to initiate pairing.
If this is the first time you've connected to this card reader you might be prompted to assign the card reader to your company - simply select Proceed to continue.
Can't find your serial number?
If you have the contactless only card reader then the serial number should be displayed at the top of the screen. Otherwise press the enter key on your card reader to show the serial number on the screen.
Once the device is paired, the card on the dashboard screen should now show your connection status. Your card reader will automatically reconnect whenever you open the Airpay POS app as long as its turned on.
Create a Sale
This section describes how to make a quick sale in Retail mode. Invoices work very similarly, but you should read more about them on the Invoices page.
graph TD
A[Open Register tab] --> B[Enter sale amount];
B --> |Use keypad| C[Take payment];
B --> |Add items| C;
C --> D[Press amount];
C --> E[Press other payments icon];
D --> |Card payment| F[Payment Complete];
E --> |Cash or other payment| F;
F --> G[Send receipt];Select the Register tab at the bottom of your screen to view your register.
As you type into the keypad, that value will automatically get added to your active basket. If you'd like to add multiple line-items to your basket you can tap the + button to the right of the amount display.
Tip
After entering in an amount, you can tap on the grey amount displayed to customise the line-item that you're adding to the basket. This way, you can give the line-item a name or make other changes.
You can also look at the Item list by selecting that tab (if you have products enabled), however if you've just started you won't have any products yet.
You can view the current line-items in your active basket by tapping on the basket at the bottom left of the screen (). From here you can delete (by swiping), modify (by tapping) your line-items, or add a customer to your sale. You can also add notes or clear the sale entirely to start over.
Taking Payments
Tap the transaction amount at the bottom of the screen to start a card transaction, or tap the other payments button () to choose another payment option.
Payment Methods
The payment screen asks what type of payment you'd like to receive and has a few different options:
| Type | Description |
|---|---|
| Card | This will allow you to accept a card payment from your customer using your card reader or or Airpay TAP. |
| Cash | If you take a cash payment, you can enter the amount of money your customer has handed over, and Airpay POS will calculate any change for you. |
| Other | This allows you to record a payment that was made using a different method such as a bank transfer. |
Simply choose the payment method your customer would like to pay with and follow the instructions in the app.
If you'd prefer to do a split payment, you can tap the Split Payment button to split your sale into multiple payments.
Tip
Split payments can be split between different payment types i.e. cash and card.
Once you've successfully completed a sale, you'll see a confirmation screen and have the option to send your customer a receipt. Simply enter their email address or mobile phone number to send them a copy of the receipt.
You can send (or re-send) receipts later by finding the relevant invoice, sale or refund on the Paid tab, selecting it, and then choosing share from the overflow menu.
Sending an SMS receipt
SMSes are sent using your devices SMS client. Your phone or tablet will need to have a valid SIM card and have support for sending SMSes, if you'd like to send your customer a receipt this way.
Next Steps
If you get stuck, you can read more about the features and functionality of Airpay POS in the detailed help section.
If you have any comments or feedback, then please get in touch!