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Contact

Please contact you payments provider using the details below.

Finding your serial number

You can find your serial number on the card payments card at the top of the dashboard. If you have the contactless only card reader then you can also find the serial number at the top of the screen. For the standard card reader, press the enter key on your card reader to show the serial number on the screen.

Quest

Please contact Quest using the Sales and Support Numbers below.

Sales

Sales Phone 1300 AIRPAY (1300 247 729)
Sales Email airpay@questps.com.au
Sales Website https://airpayapp.com.au

Support

Support Phone 1300 AIRPAY (1300 247 729)
Support Email support@questps.com.au
Hours of Operation 9am - 9pm (EST), 7 days a week

When contacting support, please have the serial number (SN) for your device ready.

NAB

Please contact NAB (National Australia Bank) using the Sales and Support numbers below.

Sales

Sales Phone 1300 755 287

Support

Support Phone for MT330
NAB Now Customers
1300 369 852
Support Phone for AP3
Contactless Reader Only
1300 755 287
Hours of Operation 9am - 5pm (EST), Monday - Friday
(excluding Victorian & National Public Holidays)

When contacting support, please have the serial number (SN) for your device ready.

Westpac

Please contact Westpac using the Support numbers below.

Support

Support Phone 1800 008 595
Support Email TOPPOC@questps.com.au
Hours of Operation 9am - 9pm (EST), Monday - Friday
10am to 5pm (EST) on Weekends and Victorian & National Public Holidays

When contacting support, please have the serial number (SN) for your device ready.